Marzano Hospitality changed its internal policies.
Not because I designed them.
Outside compliance professionals did.
Key-person disclosures no longer flowed through family gatekeepers.
Spouses and household members involved in suitability interviews were offered independent contact channels.
No family employee could “prepare” another adult’s personal testimony without counsel and compliance oversight.
Material-conduct escalation rules improved.
Again:
Boring systems.
Excellent.
The next license review occurred without scandal.
That was the goal.
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